- Shipping & Returns
Shipping & Returns
Most new, unopened items can be returned within 15 days of delivery for a full refund. Returned merchandise should include all packaging and be in the same condition as when it was delivered. Used merchandise cannot be returned unless defective. All fragrance products must be unused, unopened, and in original packaging for a refund to be issued. Shipping costs to and from you will be your sole responsibility. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc…).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We recommend that you use your own traceable and insured shipping method. If you will be making a return, please address the package to:
St. Helen's on Granbury Square
Attn: Customer Service
135 E. Pearl Street
Granbury, TX 76048
St. Helen's is not responsible for shipping fees or lost returns. Please allow approximately 2-3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed. A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Most returns will process in approximately two to three weeks, depending on your method of return.
We can ship to virtually any address in the contiguous 48 states. Note that there are restrictions on some products, and some products cannot be shipped by some carriers.
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delays will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.